There are really no rules governing what our engineers do for you. The scheduled services are time
based and this leaves you with total control.

However, the purpose of the maintenance plan is to ensure smooth running of your business system
and minimise unexpected system failure. Consequently, it is essential that the following
tasks be performed on a regular basis:

CHECK SERVER ERROR & EVENT LOGS
CHECK RAID ARRAY & HDD MANAGEMENT SYSTEMS
CHECK SERVER TEMPERATURE CONTROL & FAN SPEED
CHECK SECURITY LOGS FOR UNAUTHORISED ACCESS
CHECK VIRUS UPDATES
CHECK & REMOVE QUARANTINE FILES
CHECK SCHEDULED SCANNING & CHECK SCAN LOGS
PERFORM BACKUP/RESTORE TEST AND HEAD CLEANING
CHECK BACKUP EVENT LOGS
TRUNCATE UNNECCESSARY CATALOGUES
CHECK ADMINISTRATOR MAILBOX TO ADDRESS ISSUES
CHECK QUEUES IN INTERNET MAIL PROGRAM
CHECK BAD MAIL FOLDERS
CHECK & TEST INTERNET RESTRICTIONS
CHECK INTERNET DOWNLOAD ABUSE
CHECK ADD ON APPS - QUEUES IN FAX PROGRAM
CHECK REMOTE ACCESS AND CONNECTION TIMES
TEST UPS AND CHECK CONFIGURATION
CHECK BATTERY LIFE ON UPS
CHECK WORKSTATION FREE SPACE
RUN FULL SCAN ON WORKSTATION
DELETE .TMP, OLD ZIP, .CHK & TILDE FILES
ASSIST USERS WITH COMPUTER QUERIES
CHECK WORKSTATION WITH HARD DRIVE ERRORS
DEFRAGMENT WORKSTATION HARD DISK DRIVE
CHECK WORKSTATION UPDATE FOR PATCH FIX
CHECK FIREWALL SYSLOG
CHECK FIREWALL BLOCKS
UPDATE CHECK REPORT AND PROVIDE SUGGESTIONS

Since we are the iT department for your business, there will be times when other tasks may be required.
Some of these may include:

DOCUMENTATION AND PROCEDURES
INSTALLING AND CONFIGURING NEW SOFTWARE
INSTALLING & RELOCATION OF BUSINESS OR EQUPIMENT
USER TRAINING
WORKING WITH YOUR CLIENTS